Terms of Purchase for OffWhitea​

Welcome to OffWhitea. By placing an order with us, you agree to the following terms and conditions governing your purchase. Please read them carefully before completing your transaction.​

Order Placement and Confirmation​

When you place an order on our website, you are making an offer to purchase the selected products. We reserve the right to accept or decline your order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraud. Once your order is accepted, we will send a confirmation email to the address provided, detailing your order specifics.​

Shipping​

  • Processing Time: Orders are typically processed and shipped within 1-3 business days from the date of order confirmation.​
  • Delivery Time: After shipment, delivery is estimated to take 6-12 business days. This timeline applies to all destinations, and no distinction is made between domestic and international deliveries.​
  • Express Delivery: Currently, we do not offer Express Delivery services. All orders are shipped via our standard delivery method.​

Payment​

  • Currency: All transactions on OffWhitea are processed in USD (United States Dollars).​
  • Payment Methods: We accept major credit cards, debit cards, and other specified payment methods as indicated on our checkout page. By providing your payment details, you warrant that you are authorized to use the selected payment method.​

Returns and Refunds​

  • Return Period: You may return any unused, unwashed, and undamaged products within 60 days from the date of delivery for a full refund, excluding any shipping costs.​
  • Return Process: To initiate a return, please contact our customer service at [email protected] with your order number and details of the items to be returned. We will provide you with instructions on how to send the products back.​
  • Refund Processing: Once we receive and inspect the returned items, and confirm they meet our return criteria, we will process your refund. Refunds are typically issued within 5-10 business days, and the funds will be credited to the original payment method used for the purchase.​

Product Information​

We strive to provide accurate descriptions, images, and pricing for all products. However, we do not warrant that product descriptions or images are entirely error-free. In the event of a discrepancy, we reserve the right to correct the information and, if necessary, cancel your order and refund any payment made.​

Modification of Terms​

OffWhitea reserves the right to modify these Terms of Purchase at any time. Any changes will be posted on this page, and your continued use of our website and placement of orders after such changes constitute your acceptance of the revised terms.​

If you have any questions regarding these Terms of Purchase, please contact us at [email protected].​