Refund Policy for OffWhitea
At OffWhitea, we want to ensure your complete satisfaction with every purchase. This Refund Policy outlines the terms and conditions under which refunds will be processed for returned items.
Eligibility for Refunds
To be eligible for a refund, items must be returned within 60 days from the date of delivery. The products must be in their original condition—unused, unwashed, undamaged, and with all original tags and packaging intact. Items that do not meet these criteria may not be eligible for a refund.
Return Process
- Initiate the Return: Contact our customer service team at [email protected] with your order number, the reason for the return, and details of the items you wish to return. Our team will respond within 1-2 business days with a return authorization and instructions on how to ship the items back to us.
- Ship the Items: You are responsible for arranging and covering the cost of return shipping, unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product). We recommend using a trackable shipping method to ensure the items reach us safely.
- Inspection of Returned Items: Once we receive your returned items, our team will inspect them to verify they meet the eligibility criteria. This process typically takes 2-3 business days from the date of receipt.
Refund Processing
- Timeline: If your return is approved, we will process the refund within 5-10 business days from the date of inspection. The refund will be issued in USD (United States Dollars) to the original payment method used for the purchase.
- Refund Amount: The refund will include the full purchase price of the eligible items, excluding any original shipping costs and return shipping costs (unless the return is due to our error).
- Notification: You will receive an email confirmation once the refund has been processed. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
Non-Refundable Items
Certain items are non-refundable, including personalized products, intimate apparel (for hygiene reasons), and items marked as “final sale” at the time of purchase. These will be clearly indicated on the product page.
Contact Us
If you have any questions or need assistance with a refund, please don’t hesitate to contact our customer service team at [email protected]. We’re here to help ensure a smooth and hassle-free refund experience.