Shipping Policy for OffWhitea

At OffWhitea, we are committed to ensuring your orders reach you in a timely and efficient manner. This Shipping Policy outlines the details of our shipping process, including processing times, delivery estimates, and related information.

Order Processing

  • Processing Time: All orders are processed within 1-3 business days from the date of payment confirmation. This includes verifying the order details, preparing the items for shipment, and coordinating with our shipping partners. Please note that orders placed on weekends or public holidays will be processed on the next business day.

Delivery Timeframe

  • Estimated Delivery: Once your order has been shipped, the estimated delivery time is 6-12 business days. This timeline applies to all destinations, regardless of whether the delivery is within the country or internationally.
  • Factors Affecting Delivery: While we strive to meet the estimated delivery times, certain factors such as customs processing (for international orders), weather conditions, or unexpected logistical issues may cause delays. These factors are beyond our control, and we cannot be held responsible for such delays.

Shipping Costs

  • Calculation of Shipping Costs: Shipping costs are calculated based on the weight, size, and destination of your order. The exact shipping cost will be displayed during the checkout process before you confirm your payment. All shipping costs are quoted in USD (United States Dollars).
  • Free Shipping: From time to time, we may offer free shipping promotions. The terms and conditions of these promotions, including minimum order values (if applicable), will be clearly stated during the promotion period.

Shipping Methods

  • We work with reliable shipping carriers to ensure the safe delivery of your orders. The specific shipping method used will depend on the destination and the nature of the items being shipped. You will receive a tracking number once your order has been shipped, allowing you to monitor the progress of your delivery.

Order Tracking

  • Once your order is shipped, we will send you an email containing the tracking number and a link to the carrier’s website where you can track your package. If you have created an account on our website, you can also track your order by logging into your account and navigating to the “Order History” section.

Address Accuracy

  • It is your responsibility to provide accurate and complete shipping information, including the correct street address, city, state/province, postal code, and country. We are not liable for orders that are delayed or misdelivered due to incorrect or incomplete address information. If you notice an error in your shipping address after placing an order, please contact our customer service team immediately at [email protected]. We will do our best to update the address if the order has not yet been shipped; however, we cannot guarantee that changes can be made once the order is in transit.

Undelivered Packages

  • If a package is returned to us as undeliverable (e.g., due to an incorrect address or the recipient being unavailable to receive the package), we will notify you via email. You will have the option to arrange for redelivery, in which case additional shipping costs may apply, or to receive a refund (excluding the original shipping costs). If we do not receive a response from you within 30 days of sending the notification, the order will be considered abandoned, and a refund (excluding shipping costs) will be processed automatically.

Contact Us

If you have any questions or concerns regarding our shipping policy, please feel free to contact our customer service team at [email protected]. Our team will be happy to assist you.